We want you!

(Junior) Customer Support Manager

(m/f/d), full time, in Salzburg

We’re an award-winning tech company with offices in Salzburg and Dresden. Over 3,800 companies already rely on our solutions — hotelkit, medikit and teamkit — and the number keeps growing. Our mission? We provide an all-in-one operations platform that makes daily work and internal communication easier across various industries — helping teams work smarter, not harder. 

You love helping others and enjoy working in an international environment? You’re organized, independent, and a great communicator? Welcome to our Customer Support Team! 

What your day might look like

• Checking and prioritizing incoming support requests — you either handle them directly or pass them on to the right team 
• Daily stand-up with your team to talk about current topics and customer cases 
• Supporting customers via phone, email and ticket system 
• Running online trainings and Q&A sessions via screensharing 
• Digging into bugs: analyzing issues and sharing findings with our tech team 
• Proactively checking how customers use our tools and suggesting improvements 
• Communicating with customers in a friendly, problem-solving way 

Your playground

• Supporting our international customers 
• Setting up and maintaining our tools 
• Handling support requests across different channels (phone, email, ticket system) 
• Helping out with trainings (mostly online via screenshare) 
• Troubleshooting and finding solutions 
• Creating reports and spotting areas for improvement  

Is that you?

• You’re just starting out, switching careers, or already have some experience in customer service 
• You’re into all things digital, SaaS, and love delivering great service 
• You speak German and English fluently (bonus points for more languages!) 
• You’re a great communicator with a friendly and professional vibe 
• You’re self-motivated, well-organized and full of ideas 
• You’re interested in hospitality and/or healthcare (experience is a plus) 
• You’re tech-savvy and comfortable with tools like MS Office 
• You’re a team player who brings initiative and positive energy 

Want to join our team? Simply submit your application via our online form or send us your application documents, including a cover letter, CV, salary expectations, and your earliest possible start date, via email to: